Where we provide care

Why we don't list every town

We would rather give you an honest answer for your own situation than a long list of place names. Whether we can provide care well depends on more than the name of a town: it depends on the kind of care, how often visits are needed, and whether we have caregivers and nurses who can reach the home reliably.

When the areas we regularly serve are confirmed, we'll list them here. Until then, the quickest way to find out is to ask.

How we check coverage

1. Tell us the region and town in your care assessment request. You don't need to give a street address at this stage.
2. We look at the care needed. A daily nursing visit, a weekly companionship visit and live-in care each have different staffing needs.
3. We confirm when we call. If we can provide care, we'll explain how. If we can't, we'll tell you plainly, so you can look elsewhere without losing time.

We confirm coverage before any assessment is arranged, so you won't be asked to go further with a request we can't meet.

Why location matters for visiting care

With visiting care, a caregiver or nurse travels to the home for each visit. Travel time affects:

• reliability: long journeys make it harder to arrive on time, especially for early morning or evening visits;
• visit length: very short visits are rarely practical a long way from where our team is based;
• cost: travel can be part of the cost of care, and we include it in the written quote.

For these reasons, we may suggest fewer, longer visits, or a different arrangement, in some areas.

Live-in care in other areas

Live-in care works differently, because the caregiver lives in the home rather than travelling for each visit. It may be possible in areas where visiting care is not. It still needs planning: how the caregiver travels to and from the placement, how breaks and cover are arranged, and how a nurse visits if clinical tasks are needed. We'll discuss this with you case by case.

If you live abroad

Many families arranging care live outside Ghana. Tell us where your relative lives in Ghana, and where you are, so we can call you at a sensible time in your time zone. Our page on arranging care from abroad explains how we keep you involved from a distance.

If we can't provide care in your area

Sometimes the honest answer is no, or not yet. If we can't provide the care the person needs where they live, we'll say so on the first call rather than arranging an assessment we can't follow through. Where it helps, we'll talk through what to look for in another provider and what questions to ask, using the same points covered in our guide to what happens during a home care assessment.

What to include in your request

To help us answer quickly, tell us:

• the region and the town or area (no house number needed);
• the kind of help you're looking for, even if you're not sure yet;
• whether you're thinking of visiting or live-in care;
• a good time to call you.

That's enough for us to check coverage and have a useful first conversation. Send a request.