The services in this group
Every service starts with an assessment, so the care plan fits the person and the home. Limits are part of each description, not small print.
Keeping the rooms the person uses clean, tidy and safe to move around.
What's included
- Tidying, dusting and sweeping the person's living areas
- Washing up and keeping the kitchen clean after meals
- Cleaning the bathroom and toilet the person uses
- Keeping walkways clear of trip hazards
How we assess
We agree which rooms and tasks are included, so everyone knows what to expect.
Who provides it
A caregiver.
Important limits
- This is light housework for the person receiving care, not cleaning for the whole household.
- Deep cleaning, moving heavy furniture and work at height are not included.
Washing, drying and putting away the person's clothes, and changing bed linen, including while someone is in bed.
What's included
- Washing and drying the person's clothes and bedding
- Changing bed linen, including an occupied bed
- Ironing and putting clothes away
- Handling soiled laundry hygienically
How we assess
We check the washing facilities available and any special needs, such as frequent changes for continence.
Who provides it
A caregiver.
Important limits
- Laundry is for the person receiving care, not the whole household.
Meal planning and cooking
Planning and cooking meals the person enjoys, in the way they like them, and in line with any advice from their doctor or dietitian.
What's included
- Planning the week's meals with the person or family
- Cooking familiar dishes and keeping food safe
- Following advice such as less salt or controlled sugar
- Making sure drinks and snacks are within reach
How we assess
We ask about favourite foods, allergies, religious or cultural requirements, chewing or swallowing problems and any diet a health professional has advised.
Who provides it
A caregiver.
Important limits
- We follow dietary advice; we do not prescribe diets.
- Food and groceries are paid for by the family.
Buying groceries and essentials, collecting items and running local errands, with every cedi accounted for.
What's included
- Making a shopping list with the person or family
- Shopping within an agreed budget
- Receipts kept and shared for every purchase
- Collecting items such as repeat prescriptions, if authorised
How we assess
We agree the budget, how money is provided, who approves spending and how receipts are shared.
Who provides it
A caregiver.
Important limits
- We only spend money with written authorisation and always provide receipts.
- We never ask for or use PINs, passwords or bank cards.
Home safety and falls-risk check
A room-by-room look at the home to find common causes of falls and accidents, with practical suggestions the family can act on.
What's included
- Lighting, especially the route to the toilet at night
- Loose rugs, steps, wet floors and cables
- Bathroom safety and where grab rails might help
- Footwear, walking aids and how easy it is to call for help
How we assess
A nurse or senior caregiver walks through the home with the person or family and writes up suggestions.
Who provides it
A nurse or senior caregiver.
Important limits
- This is a practical safety check, not a structural, electrical or building inspection.
- It lowers risk but cannot remove every risk. Changes to the home are the family's decision.
Help for the person, not the whole household
Many homes in Ghana are busy places, with several generations under one roof and sometimes house help already in place. That's why we agree, in writing, exactly what household support covers before care starts.
The caregiver's time is for the person receiving care: tidying and cleaning the rooms they use, washing their clothes and bedding, cooking their meals and keeping their kitchen and bathroom clean and safe. They are not there to clean for other family members or take over the work of existing house help. When everyone knows what's included, there are fewer misunderstandings and the person gets the help they actually need.
Meals that feel like home
Food is about much more than nutrition. Eating familiar dishes, prepared the way the person likes them, helps appetite and keeps mealtimes something to look forward to.
At the assessment we ask about favourite foods, allergies, religious or cultural requirements, chewing or swallowing difficulties, and any advice from the person's doctor or a dietitian. The caregiver plans meals with the person, or with you if you're arranging care from abroad, and makes sure drinks and snacks are within reach between meals. If someone is eating less or losing weight, the caregiver tells a nurse and the family.
Money, shopping and receipts
Shopping and errands mean handling someone else's money, so we keep it simple and visible:
- A budget is agreed in advance, along with how money is provided and who approves spending.
- Every purchase has a receipt, kept and shared with the person and the family members they have authorised.
- The caregiver never asks for or uses PINs, passwords or bank cards.
For families abroad, we agree how receipts and spending records are shared with you. Paying bills on the person's behalf follows the same rules and is described under bill payments and errands.
A safer home
Many falls at home have simple causes: a dark corridor on the way to the toilet at night, a loose mat, a wet floor or a step that's hard to see. The home safety and falls-risk check is a room-by-room walk-through with the person or family, followed by written suggestions.
Some suggestions cost nothing, such as moving a rug or leaving a light on at night. Others, such as fitting grab rails, are the family's decision and cost. A check lowers risk; it can't remove every risk, and we'll be honest about that.
