The services in this group
Every service starts with an assessment, so the care plan fits the person and the home. Limits are part of each description, not small print.
Companionship and conversation
Time with someone who listens, talks, shares news and makes the day less lonely.
What's included
- Conversation in the person's preferred language where we can match it
- Reading the news, scripture or letters together
- Phone or video calls with family members
- Simply being there
How we assess
We ask about the person's interests, language, faith, routine and what a good day looks like for them, so we can match a companion well.
Who provides it
A caregiver.
Important limits
- Companionship visits do not include clinical tasks unless they are part of the agreed plan.
Kind, steady support for people who feel low, anxious or lonely, and noticing when someone may need professional help.
What's included
- Listening, reassurance and encouragement
- Helping the person keep up activities and contacts they value
- Noticing changes in mood, sleep or appetite
- Telling authorised family members or the doctor about concerns, with consent
How we assess
We ask about the person's wellbeing, what helps them and any mental health support they already receive.
Who provides it
A caregiver or nurse.
Important limits
- Emotional support is not counselling, psychotherapy or psychiatric treatment. We can help the family find a licensed mental health professional.
- If someone may harm themselves or others, we contact emergency services.
Help to keep doing the things the person enjoys, adapted to what they can manage now.
What's included
- Music, games, puzzles and crafts
- Gardening and light outdoor activity
- Faith and community activities the person values
- Memory activities such as photographs and familiar songs
How we assess
We find out what the person enjoys and what they find tiring or frustrating.
Who provides it
A caregiver.
Important limits
- Activity materials and fees are paid by the family.
Company and a steady arm for walks, visits and trips out, planned around the person's energy and the weather.
What's included
- Short walks near home
- Visits to friends, family or the market
- Planning around heat, rest stops and toilets
- Bringing water, medicines and contact details
How we assess
We check mobility, stamina and any health risks before agreeing outings, and plan the first one together.
Who provides it
A caregiver.
Important limits
- Outings must be safe for the person's health on the day; we may suggest postponing.
- Transport costs and entry fees are paid by the family.
Why company matters
Loneliness creeps up quietly. Children move abroad or to another city, friends pass away, and getting to church, the mosque or the market becomes harder. Days that were once full can become long and empty, and a person who spends most of their time alone may eat less, move less and lose confidence.
Regular company changes that. It gives the day a shape, someone to talk to and something to look forward to. It also means someone notices if the person seems unwell, low or confused, and can tell the family before a small problem becomes a bigger one.
Matching companions with care
Companionship works well when the two people get on. At the assessment we ask about:
- Language. Which language the person is most comfortable speaking, and whether they'd like to use it with their companion.
- Faith and routine. Prayer times, services they attend, and the rhythm of their week.
- Interests. Music, football, gardening, reading, games, cooking, or simply talking about the old days.
- Personality. Whether they enjoy lively conversation or a quieter presence.
We aim for a small, consistent team, so the person gets to know the people who visit rather than meeting someone new each time.
Emotional support, and its limits
Caregivers offer steady, kind support: listening, reassurance, encouragement to keep up activities and contacts, and patience on difficult days. They also watch for changes in mood, sleep or appetite.
This is not counselling, psychotherapy or psychiatric treatment. If someone seems persistently low or anxious, we tell the family members the person has authorised and, with consent, their doctor, and we can help you find a qualified mental health professional. If anyone may be at risk of harming themselves or someone else, staff contact emergency services straight away.
Being part of family and community life matters at every age. A companion can help the person get ready for a service, a family gathering or a visit to friends, and go with them. Getting there is covered under transport to family and community events.
For families living abroad, companions can help the person keep in touch through regular phone or video calls, and pass on news in the way you agree with us.
