The services in this group
Every service starts with an assessment, so the care plan fits the person and the home. Limits are part of each description, not small print.
Getting to medical appointments
Arranging the journey to clinics, hospitals and pharmacies, and going with the person so nothing is missed.
What's included
- Planning the journey and the time needed
- Going with the person and helping them in and out of the vehicle
- Bringing documents, medicines list and questions for the doctor
- A short update to authorised family afterwards
How we assess
We check mobility, how the person travels best, and what the appointment involves.
Who provides it
A caregiver or nurse. How the vehicle is provided is confirmed when you enquire.
Important limits
- This is not an ambulance service. People who need medical monitoring or a stretcher during the journey need an ambulance.
- In an emergency, call emergency services, not us.
Getting to family and community events
Support to attend the occasions that matter, such as church or mosque, family gatherings, weddings and funerals.
What's included
- Planning the day around rest, heat, meals and medicines
- Travelling with the person and staying with them
- Making sure they can leave early if they need to
- Bringing what they need for the day
How we assess
We plan each event with the person and family, including how long they can comfortably stay.
Who provides it
A caregiver.
Important limits
- Long journeys and overnight trips are planned and quoted separately.
- Transport costs are paid by the family.
Bill payments and errands
Paying household bills and running errands on the person's behalf, with written authorisation, receipts for everything and no access to PINs or passwords.
What's included
- Paying agreed bills, such as electricity or water, with a receipt for each payment
- Collecting and posting items
- A simple payment record the person and authorised family can check
- Flagging unusual bills or requests for money
How we assess
We agree in writing which bills and errands are included, the spending limit, how money is provided and who receives the receipts.
Who provides it
A caregiver or care coordinator.
Important limits
- We never ask for, use or store PINs, passwords, bank cards or mobile money PINs.
- We do not manage bank accounts, make financial decisions or sign documents for the person.
Getting there safely
A trip to the clinic can take most of the day, with heat, traffic, queues and long waits. Going alone can be exhausting or simply not possible for someone who is unsteady or unwell.
Before a journey, the caregiver plans the time needed, rest stops and access to toilets, and makes sure the person has water, their medicines, their documents and a list of questions for the doctor. They help the person in and out of the vehicle, stay with them throughout and make sure nothing important is missed. How transport is arranged, and its cost, is confirmed when you enquire.
Not an ambulance service
Accompanied transport is for people who are well enough to travel in an ordinary vehicle. Someone who needs medical monitoring or a stretcher during the journey needs an ambulance.
In an emergency, call 112 rather than us. Our website and request form are not monitored for emergencies, and our staff follow the same rule: if someone becomes seriously unwell, they call emergency services first and the family second.
Bills and errands, with written authorisation
Paying bills and running errands for someone means handling their money, so the rules are written down before anything starts:
- Written authorisation from the person, or from someone with legal authority to act for them, setting out which bills and errands are included.
- A spending limit and an agreed way of providing the money.
- A receipt for every payment, and a simple record that the person and their authorised family members can check.
- No PINs, passwords, bank cards or mobile money PINs. Staff never ask for, use or store them.
We don't manage bank accounts, make financial decisions or sign documents for anyone. If a bill looks unusual, or someone asks for money in the person's name, staff raise it with the person and the authorised family before paying anything.
For families arranging care from another town or another country, knowing that appointments were kept and bills were paid brings real peace of mind. We agree with you how updates and receipts are shared, and who may receive them. Our guide to arranging care while living abroad explains how consent works.
